Perfect Fit Guarantee and Refund Policy

Returns

Each suit is custom-made exclusively for you.  The garment(s) you order should fit perfectly.  However, sometimes items may need to be adjusted.  In the case where your measurements were provided from the 3DLOOK technology or a Video Measuring Consultation you are covered by our 100% perfect fit guarantee. 

1. Local tailor adjustments. 

  • Complete suit - $120
  • Separate jacket - $80
  • Separate trousers - $40

Any costs exceeding these must be paid by the customer. To claim adjustment refund, do the following:

1. Notify Fortune Suit by email at ceo@fortunesuits.com, within 5 business days of delivery that alterations are needed.

2. Take your garments to any local tailor.

3. Have the necessary adjustments made within 20 days of receiving your order.

4. Get a receipt from the tailor!

5. E-mail the receipt, including your order number, to ceo@fortunesuits.com

6. You will receive reimbursement for the alterations via Cashapp, PayPal, Venmo, or Zelle.

2. If necessary adjustments are not possible, FortuneSuits will remake your garments.

To claim a remake, do the following:

1. Contact FortuneSuits at ceo@fortunesuits.com within 5 days of receiving your order to determine that your garments cannot be altered by a tailor.

2. You will have the option of scheduling a Video Measuring Consultation with Fortune Suits or by having your local tailor, at customer expense, fill in measurement adjustments on the measurement form that will be emailed to you. If this form is not used, FortuneSuits will be unable to provide you with a remake.

3. After getting the remake approved by FortuneSuits you will receive a pre-paid shipping label via email. Garments must be shipped within 5 business days of receiving the shipping label. Remember to include the printed and filled in adjustment form if you were re-measured at your local tailor shop. 

3. If necessary adjustments are not possible, and you do not have enough time for the day of your event to have a remake made, FortuneSuits will provide you a 100% refund on the cost of your unworn garment.

To claim a refund do the following:

1. Contact FortuneSuits at ceo@fortunesuits.com within 5 days of receiving your order to determine that your garments cannot be altered by a tailor.

2. After getting the refund approved by FortuneSuits, send the garments you want refunded to FortuneSuits within 5 business days to the address provided in the email received approving a refund. A pre-paid label will be attached to the approval email. Once the unworn garments are received a refund will be issued and received by buyer within 15 business days or 30 business days if order was paid via a Buy Now/Pay Later platform (Klarna/Affirm) .

Returns and/or refunds that do not fall into any of the categories above will not be processed. Orders where the measurements were provided by the customer do not qualify for paid alterations / re-makes / or returns.