Shipping & Delivery Policy
FORTUNE SUITS Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 21 business days. Orders are typically delivered to customer within 21 business days after it has shipped. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remain shipping time. Please allow 24 to 48 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email at firstname.lastname@example.org and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email at email@example.com. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.